Return Policy

Return & Refund Policy

We want you to love your order. If something isn’t right, here’s how we can help:

1. Return Eligibility

You can request a return within 7 days of receiving your order if:

• The item is unused and in original condition

• It’s returned in its original packaging

• You have proof of purchase (order number or receipt)

2. Non-Returnable Items

We do not accept returns on:

• Digital products (if sold)

• Gift cards

• Clearance or final sale items

• Items damaged due to misuse

3. How to Request a Return

Email us at velocityshiftpets@gmail.com with:

• Your order number

• Photos (if the item arrived damaged or incorrect)

• Reason for the return

We’ll get back to you within 48 hours with return instructions.

4. Refunds

Once we receive and inspect the returned item:

• We’ll notify you by email

• Approved refunds will be processed to your original payment method
  (Please allow 5–10 business days for the refund to reflect)

Shipping costs are non-refundable unless the return is due to our error.

5. Late or Missing Refunds

If you haven’t received a refund:

• First, check your bank or payment provider

• Then contact us if it's been more than 10 business days

6. Exchanges

We only replace items if they are defective or damaged. Email us if you'd like an exchange.

Questions?

Contact us at velocityshiftpets@gmail.com